Why choose us?

Reduce Cost

Scale fast

Why India

Increase quality and efficiency

Reason to Choose Proziod

Reduce Cost

With the rapid increase in globalization over the last decade, coupled with tremendous advancements in information technology, businesses are having to work smarter than ever to stay competitive and grow profits.

By partnering with Proziod, you can improve your business efficiencies and service quality, all while saving up to 70% on labor and operating costs. If you get it right, you can bring on the talent you need to move forward, at up to 70% less. And with no additional up-front investment.

That leaves you free to invest the savings where you can achieve the greatest return—maximizing your core offering through product research, innovation, marketing, increased production, business growth and market expansion.

Save up to 70% on employment costs

If you’re like most businesses, you already know, without looking, that your biggest expense is labor. So minimizing labor costs is the quickest way to positively impact your bottom line. It has always been difficult to save on labor without undermining quality and productivity. Right up until just a few years ago, there wasn’t a lot you could do to increase profits, outside of better management, productivity and tools, and you’ve probably already optimized these operational aspects of your business. So additional cost efficiencies are now harder to find.

Fortunately, offshoring has opened up an exciting new opportunity for you to significantly lower your labor costs. The cost of living in India is much lower than in Western countries. Because of this, hiring talent in India can result in you saving up to 70% on employment costs – for the same talent and output quality.

Grow without CAPEX

With Proziod, you don’t have to make all the big, up front investments that are typically associated with rapid growth. Everything’s part of your fixed monthly fee – office space, infrastructure, recruitment fees, the lot. So growth is essentially an OPEX item, rather than a CAPEX item.

Indirect cost savings

If you employ locally, what happens when you grow faster than expected, and you need to move to a bigger office? The investment you made in your previous office fit-out goes to waste and the move to your new office causes your business to grind to a halt.

Or what if you need to scale down? It’s near impossible to reduce the term or scope of your office lease. And even if you could, what do you do with all the extra IT infrastructure?

With Proziod, you don’t have to worry about any of this. If your offshore team needs a bigger office, we handle it. No wasted fit-out costs, no downtime. And if you need to scale down, we handle that too – with none of the inefficiencies and sunk costs.

Either way, you simply continue paying a monthly fee, on a per seat basis.

Scale fast

When you grow your business locally, you have to invest a lot, up-front. Between infrastructure, software, office space, office fit-out and furniture, security, recruitment, support, IT and software licenses, the initial costs are usually so significant that scaling is a slow, incremental, iterative process, with no margin for error.
It’s also risky: what will you do with all those investments if you hit a rough patch and need to downsize again?

But when you offshore with Proziod, you don’t have to worry about any of those operational considerations. We handle them all. This means you don’t have to make a big up-front (CapEx) investment. Instead, the cost is all factored into your low monthly fee.

As a result, there’s no impediment to strategic growth and demand-driven agility. You can focus your financial resources and energy on marketing and product/service improvement, and fund your expansion as an OpEx item.

In practical terms, here’s what that might look like for your business:

  • Get the people power you need to grow your business at a fraction of the cost
  • Free up your time to focus on growth
  • No need to move into bigger offices
  • No need to invest in expensive furniture, fit-outs and tech (it’s all included)
  • You can start with one or two staff to test out offshoring (customer service is a good starting point)
  • You can scale up when you’re ready – with our experienced talent acquisition team, you can easily add more employees as you grow
  • Get your first team members onboard and working in as little as 6 weeks

Leverage big-business infrastructure

When you offshore with Proziod, you don’t just leverage global talent for up to 50% less than hiring onshore. You also get our big-business infrastructure backing your dedicated team and business – and you can bet that even your top competitors don’t have that.

Scale down without losses

If needed, we can scale down your offshore operations swiftly, without the need for you to worry about unused office space and IT assets.

It’s a totally different story if you set up your own offshore office. Leases are typically hard to cut short or reduce in size, and there’s not a lot you can do with IT assets once you’ve bought them.

Ready to scale with offshoring?

Contact us to chat about the next steps. We have an intimate understanding of business growing pains, and we’d be happy to answer your questions and make some recommendations. Or you could sign up for our free Offshoring Certification Course to learn more about offshoring and start creating your offshore strategy.

Why Outsource To The India?

While most businesses offshore reduce costs or accelerate growth, there’s a lot more to it than just the cost and availability of labor. To really achieve the results you’re after, you need to choose a country with just the right combination of qualities.

English is the official language
India is the third-largest English-speaking country in the world, with approximately 60 million English speakers.

High standard of education
The India boasts a 91.66% literacy rate(Ages 15-25), and more than 5 Million people graduate from university each year.

Increase quality and efficiency

Done right, offshoring can significantly improve your quality and efficiency. Discover how Proziod is different from what you probably think about offshoring.
Of all the challenges of growing a business, one of the most difficult to solve is quality. That’s true whether you staff up locally or you look abroad for your talent, but it’s tempting to think that quality is bound to suffer more if you offshore. (We’ve all experienced terrible offshore customer support and telemarketing.)

But the truth is, done right, offshoring can actually improve your quality and efficiency. To understand how and why, you first need to understand the difference between what Proziod does and what you’re probably thinking of when you think about offshoring.

You retain full control

When most people talk about offshoring, they’re talking about traditional Business Process Outsourcing (BPO). That’s probably what you’re imagining too.

But that’s not what Proziod does; we’re not a traditional BPO.

With a traditional BPO, you hand over all control of your offshore team, and you have no say in who’s hired, how they’re trained, their conditions, the quality of their work or the offshore organizational culture. That’s where all those nightmare telemarketing scenarios are born.

Our approach to offshoring is totally different. Under our model, your offshore team is all yours – you choose them, and you don’t share them with other companies. You make all the decisions, exactly as you do for your team at home. And you treat them exactly as you do your teams at home. What you don’t have to worry about is the support services side of things – premises, recruitment, HR, labor laws, IT, payroll, security, support, etc. We handle all of that.

This means you can train your offshore team to the same standard of expertise as your local team, and you can monitor and provide feedback on their performance, just as you do at home. You can set and monitor deadlines, design and monitor work practices, and take on board staff and customer feedback about those deadlines and work practices. You can visit your offshore team and dedicate an onshore champion to focus on them.

And you have full control over performance management. Everything’s open and accessible, so when there’s a performance problem, you’re not dealing with a black box. You can easily identify and address the problem.

None of this happens with traditional Business Process Outsourcing (BPO), because there’s an inherent conflict of interest. Traditional BPOs are paid based on output, so there’s a natural incentive to achieve a contractually acceptable result at the lowest possible cost. Tenured employees get replaced by cheaper fresh hires, investments in IT upgrades get postponed and providers even manipulate performance metrics to show the best possible reports.

We’ll guide you with proven best practices

When you’re actively growing and pivoting, it can be incredibly difficult to follow best practices. Your resources are stretched thin, and you rarely have all the specialists in-house to be entirely confident you’re doing all the right things when it comes to data security, performance management, staff training and talent development.

With Proziod, you have expert support in all of these areas. We do have the experts in-house, and we’ll work proactively with you to share our expertise and ensure these processes are all smoothly set up.

Loyal, honest and hard-working staff

Indians are renowned for their loyalty and honesty, and for holding themselves accountable to their commitments. They value their jobs highly and tend to stay with good employers for longer than the average American or Australian employee.

This is partly due to the country’s culture of customer service excellence (discussed below), and partly due to the fact that they recognize the value Western organizations bring to their communities.

Whatever the cause, it’s good news for your business. It means your offshore team will actually care about the outcomes of their work. They’ll work harder, stay longer and be more committed to continuous improvement.

Reasons To Choose Proziod

Not all offshoring providers are equal. Offshoring for the first time is a big move, so make sure you choose a provider with a proven track record and no hidden costs.

Offshoring parts of your business can lead to huge savings and free up your time to focus on what’s most important. But when it comes to the value you get from an offshore provider, there’s a lot more to consider than just the price.

Transparent fees, with everything you need

Business is about risk mitigation. Understanding the risks and making an informed decision.

So when comparing the value of offshoring providers, you definitely need to consider more than just their quoted costs. Even if two providers charge exactly the same total monthly fees, the value each delivers will vary wildly depending on their location, office fit-out, IT infrastructure and operational capability. There may even be a vast difference in the experience and capabilities of the staff they recruit for you.

So it pays to compare the details to ensure there are no unforeseen risks. Here are the factors to consider when choosing an offshoring provider:

  • Fees & inclusions
  • Infrastructure
  • Facilities
  • Location
  • Recruitment process
  • Recruitment & HR capability
  • Employee engagement
  • Control & scalability
  • Quality
  • Track record & financial stability

Let’s take a look at each of these important features in more detail, so you can evaluate the Proziod model, and judge for yourself why it pays to partner with the strongest offshoring provider in India.

Robust infrastructure, designed for maximum uptime

When you’re comparing offshoring services, ask about their infrastructure, technology, and emergency systems. India is exposed to a number of typhoons each year, and we’ve seen how other businesses get into trouble when the power and internet go out in extreme weather. A cheap or unreliable provider may have skimped on infrastructure, which can make the difference between the success and failure of your offshore investment.

It’s important to make sure you’re getting a reliable service with solid uptime guarantees.

So why choose Proziod? Every Proziod facility provides 100% infrastructure redundancy and world-class business continuity processes. To keep things running smoothly, our offices have:

  • Backup generators
  • Multiple, dedicated internet connections from tier-1 providers at each site (any site can be used as a fail-over for any other site)
  • 24/7/365 dedicated IT support on-site

So no matter what the weather throws at India, it’s business as usual for you, and your customers won’t notice the difference.

You’re involved in the recruitment process

No one knows your business like you do, which is why you’re involved in the recruitment process from start to finish. We do the heavy lifting to shortlist candidates with the right skills. Then you choose the strongest talent with the personality and work style that suits your business.

So you get the control and choice you need, without the hassle of sifting through piles of applicants.

  1. We get to know your company, your onshore business objectives, and the objectives of the offshore role(s).
  2. You provide a detailed job description including qualifications, skills, prior experience, responsibilities, personality traits, and work style.
  3. We analyze the job description and research the role. We provide a transparent cost sheet specific to the Indian labor market, for you to make an informed commercial decision. (Most of our customers save approximately 70% on salaries when compared with recruiting the same skills and experience onshore.)
    When you’re ready, we make a formal engagement to begin the recruitment process.
  4. We run a sophisticated, multi-channel recruitment process to advertise and attract the strongest candidates from the pool. This process can include your own custom assessments if required.
  5. We interview candidates and create a shortlist of the best talent.
  6. You interview your favorites to determine who will be the best fit for your business. You’re welcome to conduct multiple rounds of interviews with different stakeholders.
  7. Once you’ve selected your favorite candidate, we make a formal offer on your behalf and negotiate their start date.
  8. We complete the candidate’s induction to Proziod, which includes assigning your new employee a workstation and introducing them to the facilities and policies.
  9. Then it’s over to you for company-specific and role-specific training.

This process typically takes about 3-5 weeks. Then you can settle in and get to know your new superstar, knowing that you’ve made the right choice for your business.